Frequently Asked Questions

Recruitment @ LiveLink

Become a Part of Our Team

 

IT Technical Support

The core role will be first/second line technical support responding to requests over the telephone and by email as part of a small, and busy, team in the photo, card and gift industries. As one of the first points of customer contact, you will be responsible for resolving and escalating helpdesk calls, troubleshooting queries and liaising with various clients.

The successful candidate will need bags of enthusiasm, excellent communication skills and a really organised approach. You must be able to handle clients in a patient, confident and friendly way and work with precision. The better you can analyse software issues, the more satisfaction you are likely to receive. Indeed, the chances are you have been tinkering with computers for years and have been relied upon by your friends and relations to solve their computer problems because of your passion and self-taught knowledge.

Essential Skills & Experience:
  • At least a year's experience in a customer service role
  • Considerable experience using HTML/CSS or similar software
  • The ability to be flexible and multi-task
  • A good sense of humour... work should be fun!
Desirable additional Skills - not essential but would be great
  • Any Linux (Ubuntu) experience would be especially highly valued
  • Experience with shell scripting
  • Any knowledge of the photography/gift industries
Company Description:

A rapidly growing company, LiveLink's software products lead the market of digital photo kiosks and online photo ordering systems. These enable retail customers to design personalised gifts, cards and posters etc. instore or online using their own photos. We have just moved into impressive new offices in a conservation area including gardens and free on-site employee parking. Our instore product range has been recently merged into one custom-built unit, and we are trialling systems for a number of retail chains both in the UK and overseas. For more info see also: www.livelinktechnology.net

Salary and Conditions:

This is a new position based in Havant with an annual salary of £14-16,000 (possibly more for an exceptional person) for a 40 hour week including some Saturdays (with another day off in lieu). LiveLink makes a 4% pension contribution and a generous bonus scheme to reward an employee's contribution to the success of LiveLink is paid in the run up to Christmas. LiveLink is also a member of a Ride2Work scheme and a Childcare Voucher scheme. Employees are given 28 days paid holiday including public holidays, rising by a day for each year of service, up to a maximum of 31 days.

To Apply:

Applications should consist of a covering letter of 200 - 500 words explaining how you fulfil the role as described above, together with your full CV. These should be e-mailed in the form of a DOC, ODT or PDF please and as attachments ONLY quoting reference LLTS1504 to:

recruitment@livelinktechnology.net

The closing date for applications is Monday 25th May 2015 with interviews expected to take place on Monday 1st June. The successful candidate will start ASAP afterwards.

Cleaners

Outline job description:

LiveLink is a rapidly growing company of around 45 employees that has recently moved into a newly renovated office complex with free on-site employee parking: McCormack House, East Street, Havant PO9 1BS (used to be called Town End House). We are looking for a couple of cleaners to join the team and to work for 2.5 hours from 07:00 until 09:30 each weekday initially but this may be extended in due course, with a possible earlier start if desired.

Essential Skills & Experience:
  • Previous cleaning experience, preferably in an office environment
  • A track record of regular working hours, especially early mornings
  • Must be capable of physical exertion, reaching high/low places and lifting/moving heavy objects
  • A good eye for detail... working to a consistently high standard
  • A flexible approach to tasks and a willingness to take on new ones as needed
  • Good time management and prioritisation
  • A good understanding of H&S in the work workplace (slips, trips/falls, PPE, risk assessment etc.)
  • The ability to work individually and to communicate well as part of a team
  • Good references from responsible persons (to ensure the security of the building)
Desirable additional Skills - not essential but some of the below would be great
  • Own transport
  • Previous buffing and carpet cleaning experience (possible need in the future)
  • COSHH training would be a welcome bonus
  • Enjoys cleaning!
Salary and Conditions:

These are new positions and the salary will be £7 per hour, paid into a bank account monthly in arrears. In addition, LiveLink makes a 4% pension contribution plus a generous bonus scheme to reward an employee's contribution to the success of LiveLink is paid in the run up to Christmas. LiveLink is also a member of a Ride2Work scheme and a Childcare Voucher scheme. Employees are given 28 days paid holiday including public holidays, rising by a day for each year of service, up to a maximum of 31 days.

The successful applicant(s) will be employed on a trial basis for 4 weeks. Two or more forms of proof of address will be required (driving licence, bank statement etc.) and references must include at least one from a previous employer and one from a professional member of the community, for example, a minister of religion, doctor or similar.

To Apply:

Applications should be e-mailed and must be received by Friday 24th April and include your name, details of your experience, plus a contact email address and telephone number quoting reference LLCL1504 to:

cl.recruitment@livelinktechnology.net

Those shortlisted may be asked to come in to do some cleaning for a morning or two in order to make a final assessment. They would be paid for this at the same rate of £7 an hour, regardless of whether they were then offered the job as a result.

Chef (part-time)

Your primary role will be to prepare, cook and serve balanced and varied meals for company employees on a daily basis. This will entail creating refreshments of a high standard whilst working within the constraints of a catering budget with minimum wastage.

Whilst you will, of course, need to keep the best standards of hygiene and take responsibility for cleaning, managing the kitchen areas and ordering provisions... you will also enjoy providing tasty dishes to an appreciative audience in brand new facilities.

Occasional events such as evening gatherings will give you the scope to demonstrate your ability to innovate further, tantalising our employees with succulent aromas as they work through the afternoon.

The Ideal Candidate:

You enjoy providing the highest quality food that caters for different dietary requirements. You are experienced in using a variety of ingredients and experimenting with flavours to create exciting, varied and inspirational dishes. You work well independently, are organised and able to keep accurate records.

Essential Skills & Experience:
  • At least one year’s professional cooking experience
  • Proven ability to keep accurate expenditure records
  • Familiarity with costing one-off events
  • Experience of catering for around 30 - 60 people at a time
Company Description:

A rapidly growing company, LiveLink's software products lead the market of digital photo kiosks and online photo ordering systems. These enable retail customers to design personalised gifts, cards and posters etc. instore or online using their own photos. We have just moved into impressive new offices in a conservation area including gardens and free on-site employee parking. Our instore product range has been recently merged into one custom-built unit, and we are trialling systems for a number of retail chains both in the UK and overseas, including ASDA, Jessops, Costco and Walmart. For more info see also: www.livelinktechnology.net

Salary and Conditions:
  • This is a new position based at LiveLink's Head Office in Havant (PO9 1BS)
  • Salary of £8 per hour for (provisionally) 10am to 2pm, Monday to Friday + events
  • 28 days paid holiday (inc Bank Hols) rising by a day each year to 31 days after 3 year’s service
  • A generous bonus scheme to reward an employee's contribution to the success of LiveLink is paid at Christmas
  • LiveLink is also a member of a Ride2Work scheme and a Childcare Voucher scheme
To Apply:

Applications should consist of a covering letter of 200 - 500 words explaining how you fulfil the role as described above, together with your full CV which must include details of achievements for which you have been personally responsible and reasons for moving on from previous posts. These should be e-mailed in the form of a DOC, ODT or PDF please and as attachments ONLY quoting reference LLCO1504 to:

recruitment@livelinktechnology.net

The closing date for applications is Thursday 28th May 2015 with interviews expected to take place on Thursday 4th June. The successful candidate will start ASAP afterwards.

Senior Linux Support Engineer

Company Description:

LiveLink's products lead the market of retail photo kiosks and online photo ordering systems... recently winning a large international contract with Walmart, USA. A rapidly growing company of over 50 employees based in Havant, LiveLink has just moved into impressive new offices in a conservation area. Facilities include breakout areas, a games room, fitness suite, gardens, company chef and free on-site employee parking.

LiveLink has developed interactive kiosks and websites which are used by labs and chains to enable their customers to design personalised gifts, cards and posters etc. instore or online using their personal photos. Our Instore product range has been recently merged into one custom-built unit, and we are trialling systems for a number of other retail chains both in the UK and overseas, including ASDA, Jessops, Costco and Walmart. For more info see also: www.livelinktechnology.net

The Ideal Candidate:
  • You are an exceptional computer user with a passion for solving problems & improving IT products
  • You are motivated by the challenge of learning new software
  • You put a strong emphasis on customer satisfaction
  • You work well within a team, are a quick learner... and enjoy doing interesting things!
Essential Skills & Experience:
  • At least 2 years experience in an IT Technical Support role... this is a 3rd line role (tier 3)
  • Linux (Ubuntu) experience is required and you must be able to demonstrate good knowledge of it
  • Skill in the use of shell scripting including at least one of Ruby, Perl, Python and Bash
  • A great sense of humour... work should be fun!
Desirable additional Skills - not essential but some of the below would be great
  • Expertise in the use of HTML/CSS
  • Further experience with scripting such as using more of Ruby, Perl, Python and Bash
  • Any experience in the photography/gift industries
  • Depth of knowledge in another technical sphere, demonstrating mastery of complex systems
Salary and Conditions:

You will be based at LiveLink's Head Office in Havant PO9 1BS. This is a new position with a competitive salary commensurate with your experience for a 40 hour week (including some Sats with time off in lieu). LiveLink makes a 4% pension contribution plus a generous bonus scheme to reward an employee's contribution to the success of LiveLink is paid at Christmas. LiveLink is also a member of a Ride2Work scheme and a Childcare Voucher scheme. Employees are given 28 days paid holiday including public holidays, rising by a day for each year of service, up to a max of 31 days.

To Apply:

Applications should consist of a covering letter of 200 - 500 words explaining how you fulfil the role as described above, together with your full CV which must include details of achievements for which you have been personally responsible and reasons for moving on from previous posts. These should be e-mailed in the form of a DOC, ODT or PDF please and as attachments ONLY quoting reference LLTS31505 to:

recruitment@livelinktechnology.net

The closing date for applications is Tuesday 9th June 2015. The successful candidate will start ASAP after the interviews.

Senior Software Engineer (Ruby, Rails, jQuery)

Company Description:

LiveLink's products lead the market of retail photo kiosks and online photo ordering systems... recently winning a large international contract with Walmart, USA. A rapidly growing company of over 50 employees based in Havant, LiveLink has just moved into impressive new offices in a conservation area. Facilities include breakout areas, a games room, fitness suite, gardens, company chef and free on-site employee parking.

LiveLink has developed interactive kiosks and websites which are used by labs and chains to enable their customers to design personalised gifts, cards and posters etc. instore or online using their personal photos. Our Instore product range has been recently merged into one custom-built unit, and we are trialling systems for a number of other retail chains both in the UK and overseas, including ASDA, Jessops, Costco and Walmart. For more info see also: www.livelinktechnology.net

Main Responsibilities
  • Continuing development of the ordering platforms (Ruby on Rails)
  • Feeding customer requests into the development process & feeding back projected timescales
  • Providing backup consultation for tricky support issues
The Ideal Candidate

You care about building high quality, robust systems with a strong emphasis on good UI design. You want both the code and product to look good and enjoy using multiple technologies in new and interesting combinations. You work well within a team and are motivated by the challenges of innovating on a timescale in a fast-paced market.

Skills & Experience
  • 2+ years commercial Rails experience
  • Excellent knowledge of JavaScript
  • Good knowledge of HTML, CSS & SQL
  • Considerable knowledge of Linux (Ubuntu)
  • Practice testing Rails applications
  • Excellent communication skills
Also of Interest - experience with/knowledge of
  • jQuery & Prototype
  • Open source contributor
  • C and Ruby extensions
  • GTK+ 2 & Clutter
  • SVG & Cairo
  • UX
  • ICC profiles & colour theory
  • Server configuration and planning
  • PCI compliance
  • Touchscreen interfaces
Salary and Conditions:

This new position is based in Havant, with an annual salary commensurate with your experience. LiveLink makes a 4% pension contribution plus a generous bonus scheme to reward an employee's contribution to the success of LiveLink is paid at Christmas. LiveLink is also a member of a Ride2Work scheme and a Childcare Voucher scheme. Employees are given 28 days paid holiday including public holidays, rising by a day for each year of service, up to a maximum of 31 days.

To Apply:

Applications should consist of a covering letter of 200 - 500 words explaining how you fulfil the role as described above, together with your full CV which must include details of achievements for which you have been personally responsible and reasons for moving on from previous posts. These should be e-mailed in the form of a DOC, ODT or PDF please and as attachments ONLY quoting reference LLSSE1505 to:

recruitment@livelinktechnology.net

The closing date for applications is Wednesday 17th June 2015 but exceptional applicants may be invited to visit earlier. The successful candidate will start ASAP afterwards.

LiveLink: 4 The Green, Rowlands Castle, Hampshire, PO9 6BN, United Kingdom

Tel: +44 (0) 207 183 1411

Email: support@livelinktechnology.net


© Copyright 2015 LiveLink. All rights reserved. LiveLinkTM is the trading name of LiveLink Tech Ltd, Company No 05270872.
Terms & Conditions, features, availability, pricing, fees, service and support options subject to change without notice.