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Recruitment @ LiveLink

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Senior Software Engineer

About LiveLink

Founded in a garden shed in 2004, LiveLink's software products now lead the European market of digital photo kiosks and online photo ordering systems. A rapidly growing company based in Havant, Hampshire, LiveLink has developed kiosks used by labs and chains mainly across the UK and Ireland to order prints and a wide array of photo gifts.

In 2012 we transferred these skills into the greetings card industry as well, and our CardCreator kiosks can produce a personalised card (or gift) instore in around 2 minutes... like Moonpig or Funky Pigeon but the customer takes the finished card/gift away with them. The latest development our team is working on is to bring all these features together into one hybrid kiosk.

We have recently completed projects for a number of UK retailers, including ASDA (for online and Instore photo ordering systems). For more general info see also www.livelinktechnology.net

Main Responsibilities
  • Continuing development of the ordering platforms (Rails), including associated technologies (Ruby)
  • Feeding customer requirements into the development process & feeding back projected timescales
  • Providing backup consultation for tricky support issues
The Ideal Candidate

You care about building high quality, robust systems with a strong emphasis on good UI design. You care about making both the code and product look good. You enjoy using multiple technologies in new and interesting combinations. You work well within a team and enjoy the challenges of innovating on a timescale in a fast-paced market.

Skills & Experience
  • At least two years commercial Rails experience
  • Good knowledge of HTML, CSS & SQL
  • Excellent knowledge of JavaScript
  • Experience with git
  • Experience with Linux
  • Experience in unit testing Rails applications
  • Excellent communicator
Also of Interest - experience with/knowledge of
  • jQuery & Prototype
  • Open source contributor
  • C and Ruby extensions
  • GTK+ 2 & Clutter
  • SVG & Cairo
  • UX
  • ICC profiles & colour theory
  • Server configuration and planning
  • PCI compliance
  • Touchscreen interfaces
  • Java/Swing and WebStart
To Apply

This is a new position due to the rapid expansion of LiveLink's business. Applications must consist firstly of a covering letter of no more than one page of A4 explaining how you fulfil the role as described above. Secondly, please send your full CV which must include details of achievements for which you have been personally responsible, links to any open source projects, GitHub profile and technical blogs etc. plus reasons for moving on from previous posts. These should be e-mailed in the form of a DOC, ODT or PDF please and as attachments ONLY (not the body of the email) quoting reference LLSSE1403 to:

rails.recruitment@livelinktechnology.net

Technical Support + Production

The core role will be second tier technical support responding to requests mostly over the telephone and also by email as part of a small, and busy, team in the photo, card and gift industries. As one of the first points of customer contact, you will be responsible for resolving and escalating helpdesk calls, troubleshooting queries and liaising with various customers. In addition, you will assemble computer and kiosk components for both production and R&D projects.

The successful candidate will need bags of enthusiasm, excellent communication skills and a really organised approach. You must be able to handle customers in a patient, confident and friendly way, even when they are occasionally difficult! In addition to good administration skills, you will be required to work with precision and attention to detail.

The Ideal Candidate
  • You are an exceptionally capable computer user, and have a passion for solving problems and improving IT products
  • You enjoy learning new things, tinkering with computers and maybe even building your own
  • You are confident interacting with people and put a very strong emphasis on customer satisfaction
  • You work well within a team, are a quick learner and relish the challenge of innovating in a fast-paced market
  • You have a good sense of humour, are adaptable... and enjoy doing interesting things!
Desirable additional skills - not essential, but some of the below would be great
  • Any programming and/or networking experience
  • HTML experience, graphic skills
  • Linux (Ubuntu) experience would be especially highly valued
What we don't need (although it is welcome):
  • Years of experience in a support role... it's certainly good but we're primarily looking for aptitude and attitude
  • Years of experience within the photo/card/gift industries
  • A driving licence
Additional Points

The primary role will involve troubleshooting technical problems to provide the best possible service to our customers, and documenting the outcomes. So, the better you can analyse soft/hardware issues, the more satisfaction you are likely to receive. In addition, you will be assembling the kiosks and testing their functionality before dispatch. This level of involvement will help you to understand the products at a deeper level.

Starting salary and Conditions
  • 40 hours per week at an annual salary of £13,520 - £16,000 a year for a suitably qualified applicant
  • 28 days paid holiday (including Bank Holidays) rising by a day each year to 31 days after 3 years service
  • A generous bonus scheme to reward an employee's contribution to the success of LiveLink is paid at Christmas
  • Training and support will be provided for you to grow into the role as you learn about LiveLink's products
About the company

Founded in a garden shed in 2004, LiveLink's products now lead the European market of digital photo kiosks and online photo ordering systems. A growing company, which has moved to Havant, LiveLink has developed kiosks which are used by labs and chains mainly across the UK and Ireland to order prints and a wide array of photo gifts. Our latest product has transferred these skills into the card industry so our CardCreator kiosks can produce a personalised card (or gift) instore in around 2 minutes... like Moonpig or Funky Pigeon but the customer takes the finished product away with them. In the last year we have created a new online photo ordering system for ASDA and are currently trialling systems for a number of other retail chains. For more info see also www.livelinktechnology.net

Applications

Applications should consist of a covering letter of no more than one page of A4 (explaining how you fulfil this role) and your full CV, which must include details of achievements for which you have been personally responsible and reasons for moving on from previous posts. These should be e-mailed in the form of a DOC, ODT or PDF please and as attachments ONLY (not the body of the email) quoting reference LLTS1404 to:

recruitment@livelinktechnology.net

The closing date for applications is Wednesday 9th April 2014 with interviews expected to take place on Wednesday 14th April. The successful candidate may start work on Tuesday 22nd April 2014 or ASAP afterwards.

Graphic Designer

Main Responsibilities:
    The creation of graphics and templates for cards and photo gifts
    Website design and development (using LiveLink’s custom CMS)
    Advertisement and promotion design
    Designing User Interface elements and icons
The Ideal Candidate:

You care about creating high quality visual material and can demonstrate a varied portfolio which may include: web design, flyers, posters, logos, business cards, exhibition/trade show stands and advertising. You work well within a team and enjoy the challenges of innovating on a timescale in a fast-paced market.

Skills & Experience required:
  • HTML & CSS skills (highly desirable)
  • Understanding of vector based software such as Inkscape (SVG)
  • Confidence in the use of Adobe design packages
  • Producing designs for print
  • Working on projects alone as well as in team environments
Also of Interest - experience with/knowledge of
  • Product photography, particularly of man-made items
  • Linux based operating systems
  • Working with or writing Javascript
Starting salary and Conditions
  • 40 hours per week at an annual salary of £17,056 for a suitably qualified applicant
  • 28 days paid holiday (including Bank Holidays) rising by a day each year to 31 days after 3 years service
  • A generous bonus scheme to reward an employee's contribution to the success of LiveLink is paid at Christmas
  • Training and support will be provided for you to grow into the role as you learn about LiveLink's products
About the company

Founded in a garden shed in 2004, LiveLink's products now lead the European market of digital photo kiosks and online photo ordering systems. A growing company, which has moved to Havant, LiveLink has developed kiosks which are used by labs and chains mainly across the UK and Ireland to order prints and a wide array of photo gifts. Our latest product has transferred these skills into the card industry so our CardCreator kiosks can produce a personalised card (or gift) instore in around 2 minutes... like Moonpig or Funky Pigeon but the customer takes the finished product away with them. We have recently created a new online photo ordering system for ASDA and are currently trialling systems for a number of other retail chains. For more info see also: www.livelinktechnology.net

To Apply:

Applications must consist firstly of a covering letter of no more than one page of A4 explaining how you fulfil the role as described above. Secondly, please send your full CV which must include details of achievements for which you have been personally responsible, links to your portfolio and reasons for moving on from previous posts. These should be e-mailed in the form of a DOC, ODT or PDF please and as attachments ONLY (not the body of the email) quoting reference LLG1404 to:

recruitment@livelinktechnology.net

The closing date for applications is Wednesday 9th April 2014 with interviews expected to take place on Monday 14th April. The successful candidate may start work on Tuesday 22nd April 2014 or ASAP afterwards.

LiveLink: 4 The Green, Rowlands Castle, Hampshire, PO9 6BN, United Kingdom

Tel: +44 (0) 207 183 1411

Email: support@livelinktechnology.net


© Copyright 2014 LiveLink. All rights reserved. LiveLinkTM is the trading name of LiveLink Tech Ltd, Company No 05270872.
Terms & Conditions, features, availability, pricing, fees, service and support options subject to change without notice.