The core role will be first/second tier technical support responding to requests mostly over the telephone and also by email as part of a small, and busy, team in the photo, card and gift industries. As one of the first points of customer contact, you will be responsible for resolving and escalating helpdesk calls, troubleshooting queries and liaising with various customers. In addition, you will assemble computer and kiosk components for production and R&D projects.
The successful candidate will need bags of enthusiasm, excellent communication skills and a really organised approach. You must be able to handle customers in a patient, confident and friendly way and work with precision. The better you can analyse soft/hardware issues, the more satisfaction you are likely to receive.
About the company
A rapidly growing company, LiveLink's software products now lead the European market of digital photo kiosks and online photo ordering systems. In 2012 we transferred these skills into the greetings card industry as well, and our CardCreator kiosks can produce a personalised card (or gift) instore in a couple of minutes... like Moonpig but the customer takes the finished card/gift away with them. The latest kiosk development has been to bring all these features together into one hybrid kiosk. We have also created a new online photo ordering system for ASDA and are currently undertaking online/instore systems for a number of other retail chains. So this is a new post due to the continued expansion of our business. For more info see also: www.livelinktechnology.net
Applications should consist of a covering letter of no more than one page of A4 (explaining how you fulfil this role) and your full CV, including details of achievements for which you have been personally responsible and reasons for moving on from previous posts. These should be e-mailed in the form of a DOC, ODT or PDF please and as attachments ONLY (not the body of the email) quoting reference LLTS1411 to: