Recruitment @ LiveLink

Main Responsibilities:

• Continuing development of the web ordering platform (Rails), including associated technologies (Ruby)
• Feeding customer requirements into the development process & feeding back projected timescales
• Providing backup consultation for tricky support issues

The Ideal Candidate:

You care about building high quality, robust systems with a strong emphasis on good UI design. You care about making both the code and product look good. You enjoy using multiple technologies in new and interesting combinations. You work well within a team and enjoy the challenges of innovating on a timescale in a fast-paced market.

Skills & Experience:

• At least two years commercial Rails experience
• Good knowledge of HTML, CSS & SQL
• Excellent knowledge of JavaScript
• Experience with git
• Experience with Linux
• Experience in unit testing Rails applications
• Excellent communicator

Also of Interest - experience with/knowledge of

• jQuery & Prototype
• Open source contributor
• C and Ruby extensions
• GTK+ 2 & Clutter
• SVG & Cairo
• UX
• ICC profiles & colour theory
• Server configuration and planning
• PCI compliance
• Touchscreen interfaces
• Java/Swing and WebStart

Working Flexibility:

Currently based at the LiveLink offices in Rowlands Castle, Hampshire (PO9 6BN), but intending to move to Havant (PO9) soon. There is potential for flexi-time and some home working once a new employee is well established in their role.

Remuneration:

Salary is £20k - £34k (depending on experience) plus generous bonus in the run up to Christmas. 28 days paid holiday including public holidays, rising by a day for each year of service, up to a maximum of 31 days.

To Apply

Send applications, including CVs, to recruitment@livelinktechnology.net, quoting job reference LLSSE1202 in the subject. Please include links to any contributions you have made to open source projects, github profile, technical blogs etc.

Technical Support + Production

The role firstly involves responding to IT support requests mostly over the telephone and also by email as part of a small, and busy, team in the photo, card and gift industries. As one of the first points of customer contact, you will be responsible for resolving, forwarding and escalating helpdesk calls, troubleshooting queries and liaising with various customers. Secondly the role involves assembling computer and kiosk components for both production and R&D projects.

The successful candidate will need bags of enthusiasm, excellent communication skills and a really organised approach. You must be able to handle customers in a patient, confident and friendly way, even when they are occasionally difficult! In addition to good administration skills, you will be required to work with precision and attention to detail.

The Ideal Candidate

• You are confident interacting with people and put a very strong emphasis on customer satisfaction
• You are a very capable computer user, and enjoy solving problems and improving IT products
• You enjoy learning new things, tinkering with computers and maybe even building your own
• You work well within a team and enjoy the challenges of innovating in a fast-paced market
• You have a good sense of humour, are adaptable... and enjoy doing interesting things!

Desirable additional skills - not essential, but some of the below would be great

• Any programming and/or networking experience
• HTML experience, graphic skills
• Linux experience would be especially highly valued

What we don't need (although it is welcome):

• Years of experience in a support role... it's certainly good but we're primarily looking for aptitude and attitude
• Years of experience within the photo/card/gift industries
• A driving licence

Additional Points

The primary role will involve troubleshooting technical problems to provide the best possible service to our customers, and documenting the outcomes. So, the better you can analyse soft/hardware issues, the more satisfaction you are likely to receive. In addition, you will be assembling the kiosks and testing their functionality before dispatch. This level of involvement will help you to understand the products at a deeper level.

Salary and Conditions

• 40 hours per week at £6.50 per hour (approx £1126.67 per month)
• 28 days paid holiday (including Bank Holidays) rising by a day each year to 31 days after 3 years service
• A bonus scheme to reward an employee's contribution to the success of LiveLink is paid in the run up to Christmas
• Training and support will be provided for you to grow into the role as you learn about LiveLink's products

About the company

Founded in a garden shed in 2004, LiveLink's products now lead the European market of digital photo kiosks and online photo ordering systems. A growing company, which has recently moved into Havant, LiveLink has developed kiosks which are used by labs and chains mainly across the UK and Ireland to order prints and a wide array of mugs, t-shirts, mousemats, keyrings, beer mats and much more. Our latest product has transferred these skills into the card industry so our CardCreator kiosks can produce a personalised card instore in under 2 minutes... like Moonpig or Funky Pigeon but the customer takes the finished card away with them! For more info see also www.livelinktechnology.net

Applications

Applications should consist of a covering letter of no more than one page of A4 explaining how you fulfil the role as described above, together with your full CV, which must include details of achievements for which you have been personally responsible and reasons for moving on from previous posts. These should be e-mailed in the form of a DOC, ODT or PDF please and as attachments ONLY to: recruitment@livelinktechnology.net

The closing date for applications is Wednesday 13th June with interviews expected to take place on Tuesday 19th June and the successful applicant starting work as soon as possible afterwards.