The core role will be second tier technical support responding to requests mostly over the telephone and also by email as part of a small, and busy, team in the photo, card and gift industries. As one of the first points of customer contact, you will be responsible for
and escalating helpdesk calls, troubleshooting queries and liaising with various customers. In addition, you will assemble computer and kiosk components for both production and R&D projects.
The successful candidate will need bags of enthusiasm, excellent communication skills and a really organised approach. You must be able to handle customers in a patient, confident and friendly way, even when they are occasionally difficult! In addition to good administration skills, you will be required to work with precision and attention to detail.
The primary role will involve troubleshooting technical problems to provide the best possible service to our customers, and documenting the outcomes. So,
the better you can analyse soft/hardware issues, the more satisfaction you are likely to receive.
In addition, you will be assembling the kiosks and testing their functionality before dispatch. This level of involvement will help you to understand the products at a deeper level.
About the company
Founded in a garden shed in 2004, LiveLink's products now lead the European market of digital photo kiosks and online photo ordering systems. A growing company, which has moved to Havant, LiveLink has developed kiosks which are used by labs and chains mainly across the UK and Ireland to order prints and a wide array of photo gifts. Our latest product has transferred these skills into the card industry so our CardCreator kiosks can produce a personalised card (or gift) instore in around 2 minutes... like Moonpig or Funky Pigeon but the customer takes the finished product away with them. In the last year we have created a new online photo ordering system for ASDA and are currently trialling systems for a number of other retail chains. For more info see also
Applications should consist of a covering letter of no more than one page of A4 (explaining how you fulfil this role) and your full CV, which must include details of achievements for which you have been personally responsible and reasons for moving on from previous posts. These should be e-mailed in the form of a DOC, ODT or PDF please and
as attachments ONLY
(not the body of the email) quoting reference
The closing date for applications is
with interviews expected to take place on Wednesday 14th
April. The successful candidate may start work on Tuesday 22nd
April 2014 or ASAP afterwards.